CONDICIONES DE ENVÍO

We process national and international orders within 24 hours, or 48 hours depending on the country of destination, and according to product availability.

El coste de los gastos de envío para la Península (incluida Portugal) será de 10,33€ + IVA.
Los gastos de envío para las Islas Baleares serán de 23€ + IVA.
Los gastos de envío para Francia serán de 27,83€.
Para los países de Alemania, Austria, Bulgaria, Dinamarca, Eslovaquia, Eslovenia, Estonia, Finlandia, Grecia, Hungría, Irlanda, Italia, Letonia, Lituania, Luxemburgo, Países Bajos, Polonia, Rumania y Suecia los gastos de envío serán de 68,97€.
Para los países de Bélgica y República Checa los gastos de envío serán de 72,60€.
Para los países de Chipre y Croacia los gastos de envío serán de 151,25€.
Para Malta los gastos de envío serán de 96,80€.

CONDICIONES DE ENVÍO REFRIGERADO

These products are shipped refrigerated to guarantee their perfect preservation at all times.

How long will it take for my order to arrive?

Los pedidos tardan 24/48 horas siempre que se realicen de lunes a jueves hasta las 12:00 h., y mientras haya disponibilidad del producto.

El tiempo estimado para pedidos desde Portugal es de 48 horas siempre que se realicen de lunes a miércoles hasta las 12:00 h., ya que no se garantiza el reparto los sábados.

Todos los pedidos que se reciban desde el jueves a las 12:01 h. al domingo a las 24:00 h. se envían el siguiente lunes y llegará al cliente el martes en el horario habitual de SEUR, que habitualmente es de 09:00 a 13:30 h. (exceptuando domingos y festivos locales o nacionales).

Domestic shipments to the Peninsula, France or Portugal are cold and insured so that the transport of this precious product is carried out properly in the best conditions of conservation.

International shipments are sent with a porexpan packaging designed to guarantee maximum quality, aroma and freshness, without breaking the cold chain during the entire journey.

Shipments will be made with:

SEUR 13:30h para todos nuestros utensilios.
SEUR 13:30h EN FRÍO para pestos y trufas frescas.
SEUR, DHL o FEDEX para envíos internacionales.

If I buy fresh truffle, is it shipped in one piece?

Truffles are shipped in one piece as long as there is stock, otherwise and without prior notice, they can be shipped in several pieces. In any case, we always guarantee the highest quality and freshness of the truffles purchased.

For example, if 80 grams of truffle are purchased, it will be shipped in one piece if there is stock, but if not, a 50-gram piece and another 30-gram piece could be shipped to complete the purchased weight of 80 grams.

If you have any other questions, please contact us.

RETURN POLICY

FRESH PRODUCTS

The customer declares his knowledge before the purchase, and knows that the truffle is a highly perishable product, so it is not possible to return it. However, in case of receiving a fresh product with appreciable damage attributable to transport or defective shipment, it will be exchanged.

In this case, the customer has 24 hours after receipt of the fresh product to communicate this situation to the following e-mail address: info@trufasalonso.es.

In the event that the returns are due to a product defect, Trufas Alonso undertakes to exchange the defective product for an equal one, taking charge of the shipping costs.

UTENSILS

Returns can be made up to 14 calendar days after receipt of the product. The shipping costs of the products shall be borne by the customer.

To exercise your right of withdrawal within the indicated period of 14 calendar days, you must send us the withdrawal form, completed and signed to the address:
C/ José Lacasa 2T, Encinacorba 50470 Zaragoza, Spain
or by email to the address: info@trufasalonso.es

You can download the withdrawal form here ➢

Once the right of withdrawal has been exercised within the stipulated period, Trufas Alonso will reimburse all the payment received from the consumer, within 14 calendar days from the date on which it has been informed of the decision to withdraw from the consumer and user contract.

Trufas Alonso will carry out the refund using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly provided otherwise, provided that the consumer does not incur any expenses as a result of the refund.